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5 Considerations When Choosing A Courier Service For Your Business

Here are some of the most important considerations, when choosing a courier company for your business deliveries in Singapore. This is a popular topic in Singapore, and here are some tips by Mr Chua, Director at PCA Masters, a prominent local courier service company in Singapore.

1. Does tracking make a courier better?

Honestly, if you have the free time to track a courier’s movement in Singapore, you’re probably not productive and not a very good employee or a terrible business owner. What you need to know is whether and when your package gets delivered. Instead of useless tracking, ask for email notification on delivery so you can rest assured it’s delivered. If you cannot trust your courier company to get it delivered that you need to monitor them minute by minute, please, find another courier company. If you cannot trust that a courier can be punctual, I do not think I would trust that courier to be careful and have integrity with my important legal documents or valuable parcels with. I only send important documents and items through courier.

2. Does it matter whether its crowdsourced or in house employees?

If things go bad and if it is crowdsourced, you will be in trouble if things go wrong. The couriers that you find through free applications like Gogovan and the recently bankrupt Zyllem will be the ones that hold the responsibility – not the actual courier companies behind them. This sounds good, until you realize that you cannot contact the same courier ever again. Such app companies usually have clauses protecting themselves and will simply push blame to their couriers while shirking responsibility (or you take 3 weeks to find back that same courier). If you are simply sending something unimportant like a water bottle as a gift, it matters not who you should use. However, if you are engaging a courier service on behalf of a company, reliability and accountability is of the highest importance. You should find a company whom you can always rely on, so that just in case things go wrong, you will be taken care of by them.

3. Is it all about price?

Yes, if you are willing to go through the troubles of finding a new courier each time the company you use go bankrupt. It is very common to see companies use a cheapest courier, only to see it go bankrupt, and change provider month after month. This is quite a common occurrence actually. The main reason this happens is because Singapore is a very expensive place to do business, and cost of leasing and maintaining automobiles is the highest in the world. Add onto government controlled high oil prices, ERP gantries everywhere, it’s barely possible for companies to break even if they do not charge a fair and reasonable price. This is also the reason why you usually see small subcontractors company go bankrupt the fastest. Even larger companies like Zyllem, iDelivery and Gogovan has completely pulled out of the small item deliveries in Singapore, because their costs is unsustainable. It’s a tough industry to be in from the courier company’s point of view. Here’s what I recommend, don’t go for the most expensive company, and don’t go for the cheapest. Find and look for a company in Singapore which is actually able to fulfill your exact delivery requirements the best, and settle on them regardless of the cost. That is the best and most sustainable long term way to ensure that you will have a happy partnership with your courier services provider in Singapore.

4. Are all courier companies the same?

Do note that some courier companies specialize in next 2-4 working days deliveries. These companies are fantastic choices for companies looking to deliver non urgent deliveries for cheap (small margin) E-commerce items. On the other hand, there are premium courier services which only specialize in same day deliveries. Legal, shipping, financial and medical companies will usually require same day deliveries, and for these companies a same day courier company will be best suited for you.

5. How do I ensure I get the best prices with the courier company I choose?

Tell your courier company your exact requirements is the best way to do that. What do I mean? For instance, if you need a super urgent 1 hour service, tell them that. Do not assume that they will deliver yours first. If you have a big item that cannot be fitted onto a bike, tell the courier company that. You will get charged more, but they will send a car or van delivery man to pick up from you and you will get your big item delivered on time. On the other hand, if you do not do this, they may dispatch a rider to your office, only to find out you lied, and need to dispatch another courier. If you are always honest, your courier company will usually be more than happy to provide discounts once in awhile or even prioritize your deliveries. Trust me, this tip works 😉

Recommended courier companies in Singapore

A lot of companies will fall into the broad umbrella of logistics. However, in this article, we’ll only look at courier service companies – namely companies which specialize in same day local deliveries within Singapore. Courier services differ mainly from postal service in that they pick up the item from you and they will usually get it delivered within the same day or even within just a few hours.

First of all, for van delivery service, CSLC is a good choice. Established for quite a number of years, they specialize in van delivery services. Generally, the vans they use are Toyota Liteace and Hiace size. This means that items which are less than 150cm in length, 150cm in height and 150cm in width would be able to be transported by them. Items which are larger than that would require moving services, and moving companies generally use large lorries to move these items.

Second of all, if you need a small parcel and/or document dispatch courier service in Singapore, check out PCA Masters. Or if you want, check out their Facebook page. Specializing in same day document and small parcel deliveries, they have been growing from strength to strength based on solid customer service.

Third of all, if you need to deliver items for your E-commerce business in Singapore, then I would say use either Speedpost Ecommerce arm services or try Ninjavan. One of these two would be ideal, as both are among the better and stronger players which seem sustainable in the industry. There are other players which have fallen out of grace terribly like Zyllem and many others. When it comes to Ecommerce deliveries, stick to the well known ones. Similar to the other types of courier services if you require them instead.

Hopefully the above post will help you better select the right courier company for your company’s needs. Let me know if you need more help at admin@moversneeds.com or simply comment below……!