Tag Archives: review

Singapore’s Best Courier Companies Review

There are many different courier companies around the world, and even in Singapore! However, just like you have probably experienced with every other industry’s services, usually only a few companies are truly good at their services. This is the case with Singapore’s courier companies as well, and here is a review of the very top courier delivery firms you can find dealing with local deliveries within Singapore. There are several types of courier services in Singapore, and the following are the best in their own categories.

  1. Same day Document & small Parcel Delivery – PCA Masters
    You may have already heard of them, but they are definitely the number 1 best same day courier in Singapore, hands down. Service wise, I have never actually met any other courier which is even somewhat similar in consistency of deliveries, and quality and sheer speed of response time. Every call in case they are busy gets returned. Every email gets replied to in mere minutes. Sometimes I wonder how many customer service officers they have to reply me so fast. In fact, PCA Masters’ local courier service in Singapore is so impressive for their same day deliveries, that I have not met such standards of customer service support in ANY COMPANY other than them – even in other industries in Singapore. Even Singapore Airlines First Class Suites feel slightly on par with them only. And that is an understatement. But just believe me, try them out and be blown away by their spectacular customer support. You will want to use them over and over again. I have to say that in the same day or urgent/super urgent courier niche in Singapore, nobody comes close to touching PCA Masters services. I usually can find cheaper alternatives, but I use them still due to their sheer quality of services.
  2. E-commerce deliveries – Ninjavan
    These are deliveries of products which E-commerce customers bought, and need to be distributed out to many different places all within a few days (not the same day). Usually, it is completed within 5 working days absolute maximum. Ninjavan is a good company when it comes to such logistics. This is mainly because their entire operations are focused on fulfilling deliveries for E-commerce business owners.

As you read my post above, you may have noticed that the courier companies in Singapore I praise are those who highly specialize in their individual niches, instead of trying to be a general delivery company. This is because I always believe that companies which try to please everyone, only do that by lowering prices, and then they cannot profit and close down, just like the recent case of Zyllem which shut down their operations in Singapore permanently. Companies which really focus on their operations usually stand out the most.

Think about this, even in the computer industry, Microsoft did not become an IT behemoth by selling games, OS, computers, e.t.c. all at once. They started with an specialization in their Microsoft OS and made it grow worldwide, then expanded their line.

Similarly, courier companies like PCA Masters and Ninjavan focus heavily in their niche, and that is why they can perfect their service.

Performing Local Singapore Courier Services – Life As A Courier Man

I have worked as a delivery man, courier and such jobs in Singapore. Here are some of my opinions of working at a courier company in Singapore. Actually, scratch that. I have worked at three different courier companies. Out of those 3, I believe my most pleasant experience till date is at PCA Masters (www.pcamasters.com)

The first company I worked at is Network Courier. One of the older firms in Singapore, at that time, I was working as a bike rider. Although the work hours were quite decent – only Mondays to Fridays and occasionally Saturdays, it seems like very little pay, considering how I will be exposed to the weather elements. I cannot disclose nor share the exact amount I was paid, but I will say that it sounded like a decent salary at that time, but certainly not in 2016 with the rising costs in Singapore’s living standards. However, working there taught me a lot of things, like customers’ expectations of a courier e.t.c. It was there where I learnt that customers don’t really care as long as you get the job done, and if you get the job done. In my opinion, it was not tough to work as a delivery rider, but it was getting boring, and over time, to compete, the company reduced prices and challenged other competitors by becoming more of a postal service model. This did only increased my workload, and I felt there was no real value added to the end customer as it is becoming the same as postal service. Thus I left.

My next job was at a tiny subcontractor firm. Basically, this company gets its revenue from other larger and more reputable courier companies. I find that the job here is more interesting, because the clientele rotates more than the fixed ones for Network, but one problem is that the company charged its customers too low, and ended up going bust… Sad me.

Right now, my current job is at a local courier company PCA Masters. So far, my most pleasant working experience (from a courier’s point of view) is at PCA Masters. They give lots of flexibility (Hint: I don’t even need to go for a monthly or bi-weekly meeting to get paid. I simply get paid automatically because the admin/finance team will automatically calculate my payout and transfer me the money immediately). One thing about PCA Masters you may note is that they’re very strict about punctuality and customer support to their customers. If you cannot adhere to that, do not work there. Otherwise, it’s a great place to work at (if you consider ‘place’, considering you don’t even ever need to report to ‘work’).

I think working as a courier in Singapore can be a fulfilling and fun experience, but make sure to work at the right company – the wrong one will bring you lots of troubles, while the right one will pay you well while providing you lots of flexibility in your work. I would overall give the courier industry in Singapore (from a career’s point of view) a 4.3 stars out of 5 stars. If you find the right courier company, like I have, then it can be a 4.5 or even 4.7 stars!